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Exchange & Returns

Greenaer strive to maintain high levels of customer satisfaction  we care very much that our customers are happy with their purchases. If the products have not met your expectations please contact us. We welcome all feedback.

If you wish to return a product please email us within 7 days of receiving the products(s) stating the reason for returning it and whether you are requesting a replacement, exchange or a refund of the item.

In the event that you are unhappy with your purchase and if  is returned in original condition, just call us on 016747849 or email us and we will arrange a refund

As website purchases are made through Paypal or BOI, so too are refunds. Once the product has been returned and checked that it is unmarked and in a saleable condition we will contact you to let you know that the refund process has been initiated. If you wish to receive a refund directly to your Credit Card please call us 016747849

Delivery or Collection

Delivery times vary for different e-bikes, and we receive weekly updates from manufacturers on availability, but in the meantime please contact us to receive a delivery estimate. Once your e-bike is in store we deliver withing 3 working days of placing your order.

We offer two shipping options:

Option #1: pick the bike up from our Dublin shop (free)

Option #2: have the bike delivered to you 90% assembled (€80)

Shipping Costs

We ship anywhere in Ireland for a flat fee of €80.

Once we receive your order, our workshop assembles the e-bike and tests it to make sure it’s in tiptop shape before shipping it onto you. This is also when we would install any additional accessories or modifications you’ve ordered. Once shipped, we’ll send you a tracking number and keep you up-to-date every step of the way.

 

 

If  you would like to know anything more about a product or require an exact delivery date just  contact us .

Our Guarantee

At Greenaer we have selected the finest electric bikes and accessories and invested in skilled expertise , so not only will we guide you through selecting your perfect bike but help you make sure it stays that way.

  • Free first service
  • Maintenance program
  • Courtesy bikes
  • Delivered to your Door
  • Money Back if you’re not 100% satisfied
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