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Urban Arrow Family Next

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Hassle free returns

14-day returns on unused online orders in original packaging — plus a 2-year manufacturer warranty on frame, motor and battery, backed by our own certified workshop.

Returns

Under the EU Consumer Rights Directive, we operate a 14-day cooling-off returns policy on online purchases that are still in their original condition.

To qualify for a return:

  • Goods must be returned within 14 days of purchase, with the original receipt or invoice.
  • Goods must be unused and in their original manufacturer’s packaging.
  • It is the customer’s responsibility to ensure goods are returned to us safely.

The 14-day cooling-off period does not apply to: in-store purchases (where you can inspect and test ride before buying), goods bought on finance or with Cycle to Work vouchers, and special orders or items customised to your specification.

Refunds are made via your original payment method, normally within 14 days of us receiving the returned goods. Where returned goods show handling beyond what would reasonably be allowed in a store, a deduction may be made in line with the EU Consumer Rights Directive (2011/83/EU).

Warranty

As a general rule, your e-bike carries a 2-year warranty on the eBike system (battery, motor, head unit) and a 2-year warranty on the frame — this varies slightly by brand, and some brands offer extended warranty on registration. If a covered fault develops, we will repair or replace it at no cost to you, supported by our own certified workshop.

Normal wear items (chains, tyres, tubes, brake pads, sprockets and similar), accident damage, incorrect assembly, neglect or unauthorised repairs are not covered.

Faulty goods

If you think your goods are faulty, please contact us before returning them — some manufacturers require items to be sent directly to them. Please return faulty goods in a clean condition.

Returns address

Returns Department
Greenaer Mobility Limited
Unit 1, 70 Heather Road
Sandyford Business Park
Dublin, D18 H7K7
Republic of Ireland

Questions? Call 01 584 5975 or email info@greenaer.ie.

Urban Arrow Family Next

The Urban Arrow Family Next is the original Dutch family cargo bike, and still the one most families choose after riding two. Two or three children up front, made in Amsterdam, built to be used every day. Available through Cycle to Work — the exemption covers up to €3,000 on a cargo e-bike.

Family Next — a new level of everyday family mobility.

The Urban Arrow Family Next brings everything riders have always loved about the original Family, then elevates it. Built around a more spacious, more protective box, it delivers unmatched comfort for children and a beautifully stable ride for parents. With premium components and a lowered centre of gravity, it transforms school runs, weekend adventures and daily city life.

Bosch Cargo Line motor

Strong, smooth Bosch Cargo Line power.

The Bosch Cargo Line (Smart System) is the most powerful cargo-specific mid-drive motor, paired with an 800Wh battery for long days and heavy loads. The Enviolo stepless hub keeps shifting simple, smooth and low-maintenance — ideal for stop-start city riding.

Family Next child seating

Designed for majestic rides.

Child comfort, reimagined: a higher, more supportive backrest, improved seat shaping and a new, secure seatbelt-closing system. A safer, calmer, more luxurious ride for your smallest passengers — and total peace of mind for you.

Family Next box design

Sleek, spacious and beautifully built.

A redesigned box and protective tube enhance both style and structure. The rounded silhouette, refined details and black spokes give it a contemporary, premium look — a cargo bike that turns heads while keeping your family completely protected.

Family Next visibility and lighting

Visibility, elevated.

Integrated reflective elements and new design LED lights keep you seen in early-morning light, evening commutes and gloomy weather. Day or night, the Family Next keeps everyone visible and secure.

Family Next comfort features

Comfort you can feel.

An integrated suspension fork for a buttery, stable ride. A more spacious box for children, bags and everyday essentials. A redesigned entry that makes climbing in and out effortless, and an improved seatbelt system for quick, stress-free securing of kids. Calm, quiet and composed — even with a full load.

Award-winning Family Next design

Award-winning design.

The Family Next has already earned four major industry awards for innovation, safety and family-friendly design. It’s not just a cargo bike — it’s a benchmark.

Family Next accessories

Accessories to expand your world.

Tailor the Family Next to your life: a durable raincover for all-weather protection, an extra bench for additional passengers, and a rear carrier for even more load options. Whatever your day holds, the Family Next adapts.

Highlights:
• Bosch Cargo Line motor (Smart System), Kiox 300 display
• 545Wh or 800Wh battery
• Enviolo stepless hub + Gates carbon belt drive
• Seats two children, with an extra bench available for a third
• Available in Black or Green

Design your own Urban Arrow Family Next HERE — explore colour, component and accessory options.

Test ride: Experience the Family Next in Dublin, Cork or Mullingar — it feels different the moment you push off.
Cycle to Work: Save up to €3,000 through the tax-free scheme. We handle the paperwork and quote.
Finance & insurance: Flexible monthly plans; partner cover for theft and damage.
After-sales service: Bosch-certified workshop and priority support — your bike stays rolling for years.

Reserve your test ride


Design your own Urban Arrow Family Next HERE – explore colour, component and accessory options.

  • Test Ride: Experience the Family Next in Dublin, Cork or Mullingar – it feels different the moment you push off.
  • Cycle to Work Scheme: Save up to €3,000 on cargo e-bikes through the Irish tax-free programme. We’ll handle your paperwork and quote.
  • Finance & Insurance: Flexible monthly plans available; partner cover for theft and damage.
  • After-Sales Service: Bosch-certified diagnostics and priority support for GreenAer customers – your bike stays rolling for years.
Technical Information
  • Frame: Front-suspension cargo; Length 260cm; Width 70cm

  • Motor: Bosch Cargo Line Smart System (250 W / 85–100Nm)

  • Battery: Bosch PowerPack 545 Wh or 800 Wh)

  • Display: Kiox 300

  • Transmission: Enviolo Vario CVT hub + Gates Carbon Drive

  • Wheels: 20" front / 26" rear Schwalbe Big Ben Plus cargo tyres

  • Lighting: Lezyne Power EII5

  • Cargo capacity: up to 200 kg (total system weight)

Sizing Information
Universal.
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