One common misconception is that eBikes use a throttle to control your speed – this isn’t the case, as to be road-legal, an eBike must be pedal-assist – often referred to as a Pedelec.

A good eBike will use a torque sensor to detect how much power you’re inputting at the pedals. It responds directly to this so that the more you put int, the more you get out. You choose how much you want the bike to assist you, and cycle just like a conventional bike.

Bosch eBikes offer an awesome tool to estimate your range. Click Here.

Depending on what battery/motor combination you choose, you can expect anywhere from around 40km to 200+km of range on a single charge.

The overall lifespan of the battery is measured in charge cycles rather than time (one charge cycle = one full 100-0% battery drain). Most lithium-ion batteries will get about 1000 cycles before they start to deteriorate significantly, so most customers get years of service before noticing that their battery is holding less charge.

There are a lot of factors that affect lifespan – usage, storage, and temperature. Always refer to your eBike manual, however, some general rules of thumb are to leave the battery between 30%-60% charged if storing it for a longer period, and not to leave the battery out in very cold or freezing temperatures.

Every eBike we sell has a replaceable battery, so when the time comes you can buy a new battery, rather than a  whole new bike.

There is no such thing as the typical eBike customer. People of all ages, from all walks of life have discovered the benefits of riding electric.

For commuting they’re one of the most practical forms of transport – much cheaper and faster than taking the car or bus, they decongest our crowded streets, as well as being healthier for you, and the planet.

For leisure use – be it on road touring or off-road exploring – an eBike is best thought of as a range extender. It still provides an enjoyable level of exercise however it will enable you to go further than you could before, without stressing about whether you’ll be able to make it up that last hill on your way home.

Taking care of your electric bike can be very rewarding, and can make riding much more enjoyable. Below are a few tips to get you going. We recommend dedicating a bit of time to cleaning and tuning up your bike every couple of weeks.

1. Register Your Bike – Register your new Bike with your Bike Manufacturer (if applicable with certain bikes) – this may extend the warranty and record important information. We would recommend you record the bike serial number and all key codes and retain them somewhere safe – if you need any assistance please do not hesitate to ask.
2. Security – Please keep your bike secure at all times, use a recommended lock and GPS tracker if possible, bike theft is always present so be aware of your surroundings. We can of course assist you with all these items.
3. Brakes – Consult your mechanic or handbook before adjustment.
4. Battery – Your battery is a high-quality unit issued by the manufacturer, please ensure this is protected and charged as per the manufacturer’s instructions. Batteries should not be left outside in extremely cold or hot weather as this may affect the internal cells.
5. Service – Consult your own ebike handbook for details on servicing interval rquired by manufacturer. First check up up to 500km or up to 4 months from purchase is free. This and all future services are booked in with GreenAer via our website.
6. Cleaning – Your new pride and joy should be maintained with a thorough clean on a regular basis, we suggest not using a high-pressure washer as this could affect your charging area or remove lubricants that should be in place. For the most basic cleaning, all you need is a clean rag and a light bike cleaner. Simply wipe the bike down with your diluted cleaner and lubricate if necessary.
7. Insurance – We recommend ‘Qover’ which offer discount for using GPS tracker.
8. Tightening – It is ideal to check all the bolts on your bike before each ride, although it is also fairly unrealistic to expect that you do. Every couple of weeks at the least it is a good idea to take your multi-tool to most of your bike to make sure everything is secure (secure, however, does not mean over-tightening!). Required tools: a good multi-tool.
9. Speed – Your new electric bike is pedal-assisted which gives you more opportunity to travel further and potentially faster than you would with a standard road bike, please ensure you follow the rules of the road at all times and be careful.
10. Helmet – It is highly recommended that you use a top-quality helmet at all times (just in case), remember, cheaper is not better! There is a variety of specialist helmets for electric bikes available.
11. Tire Pressure – To prevent flats, and to make it easier to ride, it is a good idea to check your tires every month or so to make sure they are at the correct pressure (PSI). Your tire will generally tell you how much pressure it needs on the sidewall (60 – 80 PSI, Min. 90 – Max. 120 PSI etc.). Once you find the correct pressure, attach your pump and inflate until you hit a midway point between the two numbers.

We are able to provide any additional parts or accessories for your new bike at any time, just email your sales representative and they will be happy to assist.

We pride ourselves in knowing our products inside and out. You can meet with one of our team to ascertain what style of eBike suits you the best. As a part of this process, we’ll get to know you and your requirements, put you out on test rides, and use your feedback to match you with the eBike that will best meet your specific needs.

Our service doesn’t stop at the door though. We have strong after-sales support and we’re always happy to advise on any queries or issues you might encounter either in-store, via email, or over the phone. If you have a problem with your new bike, we will make it right.

We have a top-of-the-range e-specific workshop, servicing solely electric bikes. Our team of highly trained and qualified technicians will be able to diagnose any issues with your bike and get you back on the road typically within 24h.

We operate a book-in system in our workshop, so same-day turnaround is dependent on booking in advance with us, as well as what parts may be needed to carry out the repair.

Note: Our workshops are only for our own customers, so wait times are significantly shorter than in a usual ‘bike shop’.

For every new ebike we sell we offer a free safety check – this is performed between your first 400-500 km or 3-4 months of riding*.

We provide this as we believe that servicing your ebike early on is crucial to ensuring a long lifespan for your components and making sure that you enjoy using your bike to the fullest whilst answering any questions that might arise during the first few km of using your new ebike. And it’s free so there is no reason not to do it.

After your first service, we recommend having your bike serviced every 1500 km or respectively after winter and before winter is preferred. This is preventative servicing – we look to catch minor issues early, before they become significant**.

*some manufacturers require the first check to validate your warranty, after 4 months or 500 km safety check becomes a service which is charged as per our current pricelist.

**always consult your own ebike brand manual for exact information regarding service intervals required within warranty period.

It’s possible to purchase an electric bike using the Cycle to Work scheme. At present, the scheme covers the first €1500 of your eBike and first €3000 of your new eCargo bike, meaning you can save cca €750/€1500 resp. on the cost of your new eBike.

We also offer finance through Humm. You can choose either a 24 or 36 month repayment plan to get rolling on your bike even sooner.

For b2b customers we offer Leasing via Grenke.

Naturally, we accept cash, card, cheque, & bank transfer as well.

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods and batteries.

Greenaer Mobility Ltd will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in-store on a one-for-zero basis (No purchased required) as long as they are of equivalent type to that sold by Greenaer Mobility Ltd. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, Batteries and Light bulbs, https://www.weeeireland.ie/household-recycling/where-can-i-recycle/.

Greenaer Mobility Ltd’s Producer Registration Number is 1389WB.

We strongly believe in supplying our customers with high quality electric bikes. A high quality bike is one that is designed with thought & care, and is built to an exceptional standard using the highest quality materials. A high quality electric bike is something that you can depend on for many years to come.

For this reason, we only work with brands that reflect these values, and who back up their word with a comprehensive warranty.

The eBikes we sell come with well regarded e-systems which provide excellent performance with minimal maintenance and fuss. Generally these will incorporate a mid-mounted or rear hub driven motor, a detachable battery and head-unit.

We can ensure the performance of your bike in the years to come by applying regular updates to your bikes software and carrying out diagnostic checks as part of our servicing. If there is an issue with one aspect of your eBike system, it is easily replaceable so that you can keep your bike in service.

Some of the e-systems we work with include: Bosch; Yamaha; Shimano; Mahle; Fazua.

Warranty is important to us. As a general rule, you will get a 2 year warranty on the ebike system (battery, motor, head-unit) and from 2 year to lifetime warranty on the frame, this varies between brands. Always make sure you consult your sales representative for exact information and you ask for all necessary documentation on handover of your new ebike.

Filing warranty claims is something we rarely need to do, but for your peace of mind it’s good to know that if something on your eBike develops an issue, we will repair or replace it at no cost at all to you.