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+353 1 67 47 849 info@greenaer.ie

About the Bikes

HOW DOES AN ELECTRIC BIKE WORK?

One common misconception is that eBikes use a throttle to control your speed – this isn’t the case, as to be road-legal, an eBike must be pedal-assist – often referred to as a Pedelec.

A good eBike will use a torque sensor to detect how much power you’re inputting at the pedals. It responds directly to this so that the more you put int, the more you get out. You choose how much you want the bike to assist you, and cycle just like a conventional bike.

BATTERY LIFE

Depending on what battery/motor combination you choose, you can expect anywhere from around 40km to 200km of range on a single charge.

The overall lifespan of the battery is measured in charge cycles rather than time (one charge cycle = one full 100-0% battery drain). Most lithium ion batteries will get about 1000 cycles before they start to deteriorate significantly, so most customers get years of service before noticing that their battery is holding less charge.

There are a lot of factors which affect lifespan – usage, storage, temperature. Always refer to your eBike manual, however some general rules of thumb are to leave the battery between 30%-60% charged if storing it for a longer period of time, and not to leave the battery out in very cold or freezing temperatures.

Every eBike we sell has a replaceable battery, so when the time comes you can buy a new battery, rather than a  whole new bike.

WHO ARE ELECTRIC BIKES FOR?

There is no such thing as the typical eBike customer. People of all ages, from all walks of life have discovered the benefits of riding electric.

For commuting they’re one of the most practical forms of transport – much cheaper and faster than taking the car or bus, they decongest our crowded streets, as well as being healthier for you, and the planet.

For leisure use – be it on road touring or off-road exploring – an eBike is best thought of as a range extender. It still provides an enjoyable level of exercise however it will enable you to go further than you could before, without stressing about whether you’ll be able to make it up that last hill on your way home.

Support and Service

OUR COMMITMENT TO QUALITY SERVICE

We pride ourselves in knowing our products inside and out. You can meet with one of our team to ascertain what style of eBike suits you the best. As a part of this process, we’ll get to know you and your requirements, put you out on test rides, and use your feedback to match you with the eBike that will best meet your specific needs.

Our service doesn’t stop at the door though. We have strong after-sales support and we’re always happy to advise on any queries or issues you might encounter either in-store, via email, or over the phone. If you have a problem with your new bike, we will make it right.

OUR WORKSHOP

We have a top of the range e-specific workshop, servicing solely electric bikes. Our team of highly trained and qualified technicians will be able to diagnose any issues with your bike, and get you back on the road typically on the same day.

We operate a book-in system in our workshop, so same-day turnaround is dependant on booking in advance with us, as well as what parts may be needed to carry out the repair.

If you’re stuck without your bike, we have a fleet of courtesy eBikes which we can lend to you for the duration of your repair.

SERVICING INTERVALS

Every new bike we sell comes with a free service covered under the cost of the bike – this is performed between your first 400-500km of riding. We provide this as we believe that servicing your bike early on is crucial to ensuring a long lifespan for your components, and making sure that you enjoy using your bike to the fullest.

After your first service, we recommend having your bike serviced every 1500km. This is preventative servicing – we look to catch minor issues early, before they become significant.

PAYMENT OPTIONS

It’s possible to purchase an electric bike using the Cycle to Work scheme. At present, the scheme covers the first 1000 euro of your eBike, meaning you can save up to 510 euro on the cost of your new bike.

We also offer finance through Flexi-Fi. You can choose either a 24 or 36 month repayment plan to get rolling on your bike even sooner.

Naturally, we accept cash, card, cheque, & bank transfer as well.

Quality Driven

CHOOSING OUR BRANDS

We strongly believe in supplying our customers with high quality electric bikes. A high quality bike is one that is designed with thought & care, and is built to an exceptional standard using the highest quality materials. A high quality electric bike is something that you can depend on for many years to come.

For this reason, we only work with brands that reflect these values, and who back up their word with a comprehensive, no-fuss warranty. As a general rule, you will get a 2 year warranty on the eBike system (battery, motor, head-unit) and 5 year warranty on the frame, however this can vary slightly from brand to brand.

Filing warranty claims is something we rarely need to do, but for your peace of mind it’s good to know that if something on your eBike develops an issue, we will repair or replace it at no cost at all to you.

CHOOSING OUR E-BIKE SYSTEMS

The eBikes we sell come with well regarded e-systems which provide excellent performance with minimal maintenance and fuss. Generally these will incorporate a mid-mounted or rear hub driven motor, a detachable battery and head-unit.

We can ensure the performance of your bike in the years to come by applying regular updates to your bikes software and carrying out diagnostic checks as part of our servicing. If there is an issue with one aspect of your eBike system, it is easily replaceable so that you can keep your bike in service.

Some of the e-systems we work with include: Bosch; Yamaha; eBikeMotion; TranzX

WARRANTY

Warranty is important to us. As a general rule, you will get a 2 year warranty on the eBike system (battery, motor, head-unit) and 5 year warranty on the frame, however this can vary slightly from brand to brand.

Filing warranty claims is something we rarely need to do, but for your peace of mind it’s good to know that if something on your eBike develops an issue, we will repair or replace it at no cost at all to you.

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